“I take care of people who take care of people.”
Jessica is 3 in 1: the coach for your mind, your people, and your practice.
“I take care of people who take care of people. I want to ensure your mind is right, feeling your very best so that you lead well and by example. We build a solid internal foundation, then we look at people, operations, processes, and areas in need of optimization.” – Jessica
SERVICES:
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Lead team meetings through clarifying/specifying goals and guiding solutions using the flawless execution plan
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Mediate and resolve staff concerns or issues between co-workers, management, and employees
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Debrief calls with CEO, practice manager, or team leads to serve as a sounding board and ensure successful implementation of initiatives
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1-to-1 Coaching: focused on personal and professional self-improvement (when we feel better, we perform better)
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Interview, train, and on-board candidates to ensure traits are in alignment with practice’s culture
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“Hiring EQ” – Interviews of candidates to ensure the right fit for the role, your existing team, and practice culture
Jessica is an expert writer for Administrative Eyecare (ASOA), an award-winning magazine on the business of ophthalmology. Share her article with your staff on implementing productive communication strategies in the workplace. Click image:
SAMPLE TOPICS:
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Proactive tools for stress management and self-regulation to launch and conclude your day from the upside
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The language that speaks to the heart of patients for meaningful encounters and building loyal relationships
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Cultivate positive leadership traits employees emulate within a positive culture (a great place to work!)
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Turn difficult exchanges into invitations for connection, improved communication, people/process improvement via response training
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Develop individual employee strengths with confidence-boosting strategies to succeed in current role and higher-level opportunities
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Transform employees into mindful contributors who are self-motivated, flexible, solution-oriented, and practice personalized professionalism
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Train staff in the areas of patient education, conversions, phone skills, developing referral networks, and staff mediation
BENEFITS:
Happier employees
Positive mindset
Personally invested productivity
Employees who want to grow
An environment that stimulates FLOW
Meaningful and present engagement
People who work from their strengths
A Positive Workplace Culture!
What Clients Are Saying.
“Jessica has helped my practice in numerous ways. She is intelligent, kind, personable, and experienced in the field. Her unique style and approach and group meetings with my staff has led to significant improvements across the board in employee attitude, performance, and satisfaction. I believe she is truly gifted in this field which requires a specific type of training and personality. I highly recommend her to any medical practice in need of her services.”
Jessica’s touching positive energy left me feeling rejuvenated and motivated on how I can not only augment my patient care experience, but also how I can show up for myself in my personal life. She gives practical tools on HOW to become more aware and live a less automatic lifestyle. Jessica has inspired me to create new sustainable goals with a determined mindset.
“One of my employees has improved so much that we are giving her a raise and assigning her more duties and tasks. She has really “blossomed,” and I attribute a lot to Jessica’s workshop. She went from very timid and shy to having a little more pep in her step! Jessica makes people blossom at their own time, their own pace, and of their own accord.”
A patient called to specifically ask for the manager to let me know about one of my staff member’s stellar customer service and the friendliness of the office. Another patient posted a 5-star review, where we had a lull of a few months. I thought, “what kind of magic does Jessica have?” Both happened right after Jessica’s training workshop in which she individually brought out each person’s unique talents, boosting their confidence, coupled with practical skills for positive patient experiences. It worked!
“Jessica is such a delight and a breath of fresh air! In less than an hour, my staff and I learned how to make small changes in behavior and vocabulary to create a more appealing patient service experience. The mind training techniques from her coaching can be used in a professional setting as well as personally and will impact them in a positive way.“
“I attended Jessica’s workshop on ‘Taking Positive Psychology Approaches to Corporations’ as I have been invited to speak at a corporate wellness event. Jessica is the real deal. What a HUGE inspiration!”